On July 1, 2020, we received feedback from the customer, saying that our price is too high and the customer does not accept it, so we cannot place an order. We replied: 'That's okay. If they can't find a better price, come back to us anytime.' The customer explained that the order would be returned all year round, so a lower price was needed. After repeated communication with the customer, the customer raised his acceptable price. However, the price is still 13% lower than our quotation. We clearly inform the customer that the price cannot be further reduced in order to ensure the quality. Then we ask the customer about the delivery date. The customer requires delivery within 30 days, and the order must be fulfilled by Arrissian. In this case, the price can not be lower.
On July 11, 2020, we received an email from the customer. The customer sent PI to confirm the order, and immediately confirmed the proofing and details of the order and delivery date.
On July 14, 2020, after all details are confirmed, the customer pays the sample fee and we arrange the proofing. Subsequently, we informed the customer that due to their urgent delivery schedule, it was recommended to pay the deposit. In this way, we can purchase materials first, and samples can be processed at the same time. In this way, after the sample is confirmed, the material is also available, which can be printed immediately, so we can shorten the product delivery in time. Then the customer agreed and paid a 30% deposit.
On July 21, 2020, the customer confirmed the sample and made remarks for improvement. The production department of the factory also cooperated very well to ensure the quality of the product as required by the customer, and the goods were delivered on time.
After receiving the goods, the customer was very satisfied with the products. On October 19, 2020, the customer took the initiative to give 5-star praise in the trust order.