Case - Pingyang Icom Bag Co., Ltd. All rights reserved.

COOPERATION

A customer sent me an inquiry to customize a double-sided printing non-woven bag. After I made a quotation, I received a phone call from the customer who wanted to know whether our company could provide customized sample service. I immediately said that you can customize the proofing, just need to pay the proofing fee. Besides, I have explained to the customer that the proofing fee can be refunded after the order is confirmed.

Before making the sample, we first made the design sketch for the customer and made some minor adjustments to the typesetting according to the actual production. After sending the sample to the customer for confirmation, we started making the sample.

After the completion of the proofing, we found that the size of the bag provided by the customer was shorter than the normal standard. I'm not sure if the customer wants a particular style or if the customer is not familiar with the product, so the data provided is incorrect. Therefore, I immediately sent the sample photo to the customer and communicated with him over the phone. It was explained that the hand-carried size provided before was too short compared with normal shopping bags. Most shopping bags need to be carried on the hand or hung on the shoulder, but our current customized size is too short to be hung on the shoulder.

The customer said they really wanted a carry-on length long enough to hang the bag over their shoulders. I explained to the customer the standard size of the long-style portable and it can be extended or shortened according to actual needs. After communication, the customer chose to extend the length. We revised the sample and sent it to the customer. The customer was very satisfied with the sample. Although there was an accident, the customer still received the sample before the agreed delivery time.

For the customized size of the non-printed non-woven bag, the customer replied to the email after the quotation and wanted to know whether our company could provide the service of customized samples. I immediately indicated that we could customize the proofing, but we only needed to pay the proofing fee and explained to the customer that the proofing fee could be refunded after the confirmation of the order, and the customer said that it was acceptable. After receiving the sample, the customer expressed satisfaction with the sample and asked for a new quantity again. We offered the customer a door to door service quotation, the customer was satisfied and placed the order.

On September 18, we received an inquiry for a non-woven cloth shoe bag from the United States. The customer said that he wanted to buy a shoe bag with customized logo. Since she had no experience in purchasing this product, I recommended the regular si ze and took some pictures of shoelace styles for the customer's reference. Since her order quantity was relatively small, I quoted her the price of free delivery to her home in the United States. The customer thought the price was very good and confirmed the order immediately. After the payment, our designer made the design draft and confirmed the printing LOGO and bag size to the customer. After the production was finished, we sent the picture of the finished product to the customer. After the customer confirms, we packed and delivered the goods for customer.

A customer from the Middle East sent us a purchase request for cotton bags, including the length, width, quantity and printing pattern of the bags, and a photo of the bags.

Based on this information, I recommended the cotton material of 8 ampons and the printing requirements to the customer. In addition, I asked the customer whether the shoulder should be carried when using this product. After receiving a positive answer from the customer, I recommend the corresponding hand-held length and printing process according to the bag size, and inquired the express price of delivery to the door, and sent the complete bag information and quotation to the customer. We have been recognized by the customer and confirmed the order later. The customer promised to pay within 30 days and we start mass production after receiving the payment.

Later, during the mass production, I actively fed back the photos (raw materials and printing effect of the bag, as well as the first finished bag), so that the customer could feel the whole production process of the product. It took 25 days from the time the customer received the payment to the time when the customer received the product and was very satisfied with the feedback and returned the order soon.

On July 1, 2020, we received feedback from the customer, saying that our price is too high and the customer does not accept it, so we cannot place an order. We replied: 'That's okay. If they can't find a better price, come back to us anytime.' The customer explained that the order would be returned all year round, so a lower price was needed. After repeated communication with the customer, the customer raised his acceptable price. However, the price is still 13% lower than our quotation. We clearly inform the customer that the price cannot be further reduced in order to ensure the quality. Then we ask the customer about the delivery date. The customer requires delivery within 30 days, and the order must be fulfilled by Arrissian. In this case, the price can not be lower.

On July 11, 2020, we received an email from the customer. The customer sent PI to confirm the order, and immediately confirmed the proofing and details of the order and delivery date.

On July 14, 2020, after all details are confirmed, the customer pays the sample fee and we arrange the proofing. Subsequently, we informed the customer that due to their urgent delivery schedule, it was recommended to pay the deposit. In this way, we can purchase materials first, and samples can be processed at the same time. In this way, after the sample is confirmed, the material is also available, which can be printed immediately, so we can shorten the product delivery in time. Then the customer agreed and paid a 30% deposit.

On July 21, 2020, the customer confirmed the sample and made remarks for improvement. The production department of the factory also cooperated very well to ensure the quality of the product as required by the customer, and the goods were delivered on time.

After receiving the goods, the customer was very satisfied with the products. On October 19, 2020, the customer took the initiative to give 5-star praise in the trust order.

We received the customer inquiry on June 16, 2020, and we saw the buyer sent the inquiries to 18 suppliers at the same time. Obviously, the competition is fierce. Therefore, we immediately replied to the customer, informing him that the email had been received and the price would be checked immediately.

On June 17, 2020, we received the product information added by the customer. The customer required us to confirm the loading quantity of the 20-foot and 40-foot containers, as well as the delivery date. After receiving the email from the customer, we recalculated and updated the price of the product to the customer, and informed the customer of the production time, packaging details, as well as the estimated loading quantity of 20-foot container, 40-foot flat container, and 40-foot high container, so that the customer could place orders on demand.

On June 30, 2020, the customer stated that they finally confirmed the quantity and details of the product and informed the target price, which was 25% lower than our quote. I immediately confirmed all the product details with the customer to ensure that the communication details with the customer were correct and informed the customer that the target price was impossible based on their requirements. If other suppliers can do it, there must be something wrong in details. After more than a dozen emails, in order to promote the first cooperation, we reduced the unit price to the customer by 0.005USD and clearly informed the customer that it was the best price.

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